Política de envío
At CerVia, we are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after your order has been placed.
Please note that orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may be slightly longer.
Shipping & Delivery
Once your order has been processed and shipped, the estimated delivery time is 6–10 business days.
Please keep in mind that delivery times are estimates and may vary depending on your location, the shipping carrier, customs procedures, weather conditions, or other circumstances beyond our control.
Estimated Total Delivery Time
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Order processing: 1–3 business days
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Shipping & delivery: 6–10 business days
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Estimated total: 7–13 business days
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow some time for the tracking information to become active after your order has been shipped.
Delays
While we do our best to ensure your order arrives within the estimated timeframe, CerVia is not responsible for delays caused by shipping carriers, customs, weather conditions, incorrect or incomplete shipping information, or other circumstances beyond our control.
If your order has not arrived after the estimated delivery period, please contact us at cerviahello@gmail.com and we will be happy to assist you.
Incorrect Shipping Information
Please make sure that your shipping address is correct and complete before completing your purchase.
If you provide an incorrect or incomplete shipping address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that the address can be changed once the order has been processed or shipped.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at: